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How to Fix Your Connection is Not Private Error in Google Chrome?

  • Uzman Tescil Editorial Team
  • 3 min read
How to Fix Your Connection is Not Private Error in Google Chrome?
Generals

In short

  • The error usually comes from an invalid SSL certificate, wrong system clock or network issue.
  • Checking date/time, cache and extensions on the visitor side solves most cases.
  • If you own the site, install a valid SSL certificate and redirect to HTTPS.
Contents
  1. So how can we fix this error?
  2. 1. Check Date and Time
  3. 2. Clear Browser Cache and Cookies
  4. 3. Disable Antivirus or Security Software
  5. 4. Try in Incognito Mode (Internet Browser)
  6. 5. Check SSL Certificate
  7. 6. Continue to Site Using Advanced Option
  8. 8. Update Chrome

Unfortunately, we often encounter the "Your connection is not private" error when trying to access a website with Google Chrome. This error means that the web browser you are using cannot authenticate a secure connection between your device and the website.

This error occurs when your web browser detects a problem creating an SSL connection or cannot verify the certificate. When this error appears, your web browser prevents you from visiting an untrustworthy website. And the blocks stop the input and you get an error screen.

Laptop showing a secure connection icon in the browser
An SSL certificate protects data by encrypting it between visitors and your site.

If the website you want to access has an illegitimate certificate, you may see the NET::ERR_CERT_AUTHORITY_INVALID (Eng.) message instead.
A valid SSL certificate ensures that a website operates over HTTPS, the more secure version of HTTP.

Sites with problematic SSL connections are more prone to security issues, and problematic SSLs also make them less reliable.
For example, websites with invalid SSL certificates make it very easy for hackers to steal data. If you enter personal information, such as your sign-in credentials or payment details, your information may be visible to others.

Additionally, the “Your connection is not private” error may be caused by issues such as the visitor's web browser, WiFi network, or operating system.

So how can we fix this error?

Here are the steps you can follow to resolve this error:

1. Check Date and Time

Make sure your computer's date and time are set correctly. Incorrect date and time can cause SSL certificates to appear invalid.

Windows: Click the time and date icon in the bottom right, select "Date and time settings" and make the correct settings.

Mac: Go to "System Preferences" from the Apple menu, select "Date & Time" and make the correct settings.

2. Clear Browser Cache and Cookies

Click on the Chrome menu (three vertical dots).

Select "Settings".
Go to the "Privacy and Security" tab.
Select "Clear browsing data".
Check the "Cookies and other site data" and "Cached images and files" boxes.

Click the "Clear data" button.

3. Disable Antivirus or Security Software

Temporarily disable the SSL scanning feature of the antivirus or internet security software you are using. Some security software can intercept SSL connections.
Try disabling SSL/TLS scanning in the software's settings.

4. Try in Incognito Mode (Internet Browser)

Select “New incognito window” from the Chrome menu (three vertical dots) and check the issue again. In incognito mode, add-ons are disabled, which can help you check if the problem is related to browser add-ons.

5. Check SSL Certificate

If you manage the site, make sure your SSL certificate is valid and properly installed. Check the validity and installation of the certificate by contacting your certificate provider.

6. Continue to Site Using Advanced Option

If you are sure that the site is safe, you can click "Advanced" and select "continue". However, this process may compromise your personal information, so you should be careful.

7. Check Your Network Connection,

Restart your modem or router.

Check if the issue still occurs by connecting to a different network (e.g. mobile data).

8. Update Chrome

Make sure you're using the latest version of Chrome.
Go to the Chrome menu, select “Help,” click “About Google Chrome,” and check for updates.

9. If You're Not Using a VPN or Proxy, Use or Disable it

If you are using a VPN or proxy, try disabling it.

If the problem persists even though you are not using it, try connecting again with a secure VPN.
These steps will usually help resolve the "Your Connection is Not Private" error. If the problem persists, it may be best to contact your internet service provider or SSL certificate provider.

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Uzman Tescil Editorial Team

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